FAQs

What are the hours for CoCo Key Indoor Water Resort?

For hours, please go to the PLAN tab and click on CALENDARS. Then, on the right-hand side, click on WATERPARK HOURS.

*Hours may vary based on season.

What about water safety? Are there lifeguards?

We are vigilant about the safety and security of all guests. Ellis and Associates Licensed lifeguards staff CoCo Key Water Resort at all times during normal operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water resort. Please be sure non-swimmers or weak swimmers wear U.S. Coast Guard Approved life vests. Complimentary life vests are available at CoCo Key as well on a first-come, first-served basis.

Are towels provided or do guests bring their own?

Complimentary towels are provided inside the water resort.

Are swimming goggles permitted?

Swimming goggles are permitted in the water resort. Goggles with snorkels attached are prohibited. Flotation devices are not permitted in the water resort with the exception of water wings and U.S. Coast Guard Approved lifejackets either brought by the guest or those provided at no additional charge by the water resort. Those children wearing water wings must still wear a lifejacket in the designated height restricted areas.

Are children that wear regular diapers permitted in the water resort?

Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee. Please use the changing facilities located in the rest rooms to change diapers.

Weather Policy

Weather Policy
CoCo Key Water Resorts takes the safety of our guests very seriously.  As a result we follow specific guidelines with regards to inclement weather.  During periods of inclement weather some or all attractions may cease operation temporarily.  This includes outdoor attractions as well as indoor attractions which are affected by lightning storms.  In the event that some or all attractions are temporarily shut down for inclement weather, CoCo Key will make every effort to re open attractions as soon as conditions permit safe operation.

What if I have a club or group that wants to experience the CoCo Key resort?

CoCo Key Water Resort is the ultimate place for a group outing. Special packages and rates are available. Call our Group Sales Manager at 877-425-2746 to book your group outing today!

Are there changing areas and locker facilities available at CoCo Key Water Resort?

There are men's, women's, and family changing/rest room areas available, complete with lockers as well as showers. Lockers are available for rent on a first-come, first-served basis.

Is there any place to get food and beverage at CoCo Key Indoor Water Resort?

Within CoCo Key Water Resort families can enjoy both our A&W Snack Shop and our Pizza Hut Express. Beverages and light snacks are also available at the Wet Rooster Bar.

Can guests bring their own outside food and drinks into CoCo Key Water Resort?

Because CoCo Key Water Resort is concerned about your safety, glass containers, coolers, ice chests as well as food and beverages of any kind are not permitted inside the park. For guest convenience a Pizza Hut Express, an A&W Snack Shop and the Wet Rooster Bar are located within the waterpark.

Can baby food be brought into the water resort?

Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles/containers to protect little feet!

Is there an arcade or game room in the water resort?

CoCo Key Water Resort's Key Quest Arcade features over 50 state-of-the-art electronic games and a full-service ticket redemption center.

Are day passes available for the use of CoCo Key Water Resort?

The water resort is available to registered water resort overnight package guests of the Sheraton KC Sports Complex. Day passes are available based on capacity.  Book your day pass here.

Can CoCo Key Water Resort be reserved for parties without an overnight guest room?

CoCo Key Indoor Water Resort accepts reservations for birthday party packages without an overnight guest room Sunday through Thursday on a space available basis. Visit our packages page for more information on birthday party packages.

Is CoCo Key Water Resort close to the Sheraton Kansas City Sports Complex?

The waterpark is attached to the Sheraton Kansas City Sports Complex on the Terrace level.

Are there any health restrictions relative to the waterpark attractions?

It is recommended that persons with preexisting medical conditions and women who are pregnant not participate. Each individual is encouraged to evaluate his or her own ability to participate. Guests having an obvious communicable disease, skin eruption, open cut or sore, lesion, eye, ear, nose, or throat infection, are not permitted in the water.

What is the cost for the CoCo Key Water Resort to a Sheraton Kansas City Sports Complex guest?

• Water Resort access is included with the purchase of an overnight water resort package. Packages include CoCo Key Water Resort access for up to 4 people per room and extra day passes may be purchased based on availability upon check-in.
• If you are just coming for the day to the water resort, EVERYONE MUST PAY TO ENTER, including observers.

What if my friend wants to come visit us at the CoCo Key Water Resort?

Only Sheraton KC Sports Complex water resort package guest have guaranteed admission into CoCo Key Water Resort. Additional guests will be on a first-come, first-served basis, according to the water resort's capacity. 

How long are the wristbands valid?

Daily color-coded wristbands will be issued at hotel check-in. Wrist bands entitle you to use of the water resort until the water resort closes on the day you check out. Day Pass wristbands are valid from the time the park opens to the time the park closes that evening.

Are there any height restrictions for children riding the slides?

For the safety of all children, certain attractions do require height requirements, as well as weight recommendations, even when accompanied by an adult. Shark Slam has a minimum height requirement of 42 inches and a maximum weight recommendation of 300lbs. Barracuda Blast & Pelican Plunge have a minimum height requirement of 48 inches and a maximum weight recommendation of 400lbs. Parrot's Perch slides have a minimum height requirement of 40 inches for the red and blue slide which are the larger slides, and a minimum height requirement of 36 inches for the smaller red and yellow slide. The weight recommendation is a maximum of 300lbs for the Parrot's Perch slides. For the Dip-In Theatre slides there is a maximum height of 48 inches to ride and a maximum weight recommendation of 200lbs.

What happens if a wristband needs to be adjusted or is lost?

Guests with a wristband in need of an adjustment must have the Front Desk remove and replace the wristband for a $2.00 charge. Lost wristbands will be replaced with a full price fee.

Is a traditional swimming pool available?

In addition to CoCo Key Water Resort, the Sheraton Kansas City Sports Complex has a traditional recreational pool, for registered guests, located inside the hotel. A fitness center is also available for those wishing to exercise during their visit.

What is CoCo Key Water Resort's reservation and cancellation policy?

Individual reservations cancellation must be done 72 hours in advance (by 3pm CST) for cancellation of any water resort guest room package - we can only guarantee the room with a credit card at the time of booking, if the guest sends a check in the mail with the confirmation # at least 2 weeks prior to arrival we can apply it as an advance deposit to the reservation after securing with a credit card. Please call 877-425-2746.

What are check-in and check-out hours?

Hotel check-in time is 4:00 p.m. or later, though every effort will be made to honor early check-in requests. Hotel check-out time is 11:00 a.m. Waterpark guests may use the waterpark and changing facilities beginning at water resort opening on their arrival day.   Departing waterpark guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until closing time on the day of their departure.

Are towels provided in the resort?

Towels are provided to each guest when they receive their wristband for the day.  Used towels may be exchanged at Rusty's Dive Shop for clean towels.  All resort towels must remain in the resort.  CoCo Key encourages guests to bring their own towels and souvenir towels are also for sale in most retail locations within the resort.

Is there a dress code in the resort?

Inside the resort guests wishing to participate in swimming activities must be wearing a lined swim suit.  Resort attire is appropriate when inside Coco Key.  Outside of the resort, shirts, Shoes, and shorts are required. This includes all lobby areas, arcade, and hotel common areas.