Sheraton Ferncroft/Boston
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What are the Water Resort hours?
Sunday - Thursday 11:00 am - 8:00 pmFriday 11:00 am - 9:00 pmSaturday 10:00 am - 9:00 pmEffective 11/11/08: Tuesday & Wednesday the park will be CLOSED, except for peak season, school recess dates.ADVANCE ONLINE RESERVATIONS REQUIRED. Please call 978.777.2500 to reconfirm hours of operation. Thank you.
Sunday - Thursday 11:00 am - 8:00 pmFriday 11:00 am - 9:00 pmSaturday 10:00 am - 9:00 pm
Effective 11/11/08: Tuesday & Wednesday the park will be CLOSED, except for peak season, school recess dates.
ADVANCE ONLINE RESERVATIONS REQUIRED. Please call 978.777.2500 to reconfirm hours of operation. Thank you.
What are the Water Resort Rules & Regulations?
- ADVANCE RESERVATIONS required.- All guest must purchase a valid wristband.- Guests must adhere to lifeguard and CoCo Key staff instructions at ALL TIMES.- Appropriate and clean swimwear required. - NO cut-offs or swimwear with exposed metal zippers, buckles, rivets or loose strings.- CoCo Key reserves the right to remove/refuse admittance to any person failing to comply with rules.- Management reserves the right to change rules and regulations without notice.- Lifeguards enforce rules and respond to aquatic emergencies. - Parents/guardians are ultimately responsible for the safety and supervision of their children.- Height rule: Must be 48" inches or taller to ride Gator Gush, Barracuda Blast & Pelican Plunge slides.- Height and behavior rules are posted at each attraction for your safety.- Lifejackets are available on a first-come basis and must remain within the water resort.- Rafts, floatation devices, snorkels, and toys are prohibited.- NO glass or breakable items allowed.- NO outside food or beverage.- NO pets allowed.- Please shower BEFORE & AFTER using chlorinated attractions.- CoCo Key Water Resort is an aquatic environment - be prepared to get wet!Gator Gush & Shark SlamMaximum operational load: 1 person, 300 pounds. Single riders only. Guests must be 48 inches tall.Barracuda Blast & Pelican PlungeMaximum operational load: 2 persons, 400 pounds. Guests must be 48 inches tall.Parrot's PerchChildren under the age of 6 must be supervised by an adult. No running on or around the play structure.Parrot's Perch SlidesSlides taller than 8 feet (qty. 3): Guests must be 40 inches tall. Slide less than 8 feet (qty. 1): Guests must be 36 inches tall.Coconut Grove Adventure RiverChildren under 48 inches must be accompanied by an adult.Dip-In TheaterGuests over 48 inches tall must be accompanied by an adult.Dip-In Theater SlidesMaximum operational load: 1 person, 200 pounds. Single riders only. Guests must wait for the ride to be clear or for the lifeguard's signal. Guests must be under 48 inches tall.Coral Reef Cavern Activity PoolOnly 1 person allowed on each floatable at a time. Basketballs must stay in Coral Reef Cavern. No excessive splashing, spitting, boisterous or rough play allowed.Palm Grotto SpaWARNING: No Lifeguard On Duty!MUST be 16 years of age or older to enter the spa - No exceptions. Guests are encouraged to observe reasonable time limits (10-15 minutes) in the spa. No food or beverages or breakable objects allowed in spa area. Do not use while under the influence of anticoagulants, antihistamines, vasoconstrictors, stimulants, hypnotics, narcotics, tranquilizers, or alcohol. Individuals suffering from heart disease, diabetes, high/low blood pressure, and expectant mothers should not use the spa. Showers are recommended by all participants before and after use.
- ADVANCE RESERVATIONS required.
- All guest must purchase a valid wristband.
- Guests must adhere to lifeguard and CoCo Key staff instructions at ALL TIMES.
- Appropriate and clean swimwear required.
- NO cut-offs or swimwear with exposed metal zippers, buckles, rivets or loose strings.
- CoCo Key reserves the right to remove/refuse admittance to any person failing to comply with rules.
- Management reserves the right to change rules and regulations without notice.
- Lifeguards enforce rules and respond to aquatic emergencies.
- Parents/guardians are ultimately responsible for the safety and supervision of their children.
- Height rule: Must be 48" inches or taller to ride Gator Gush, Barracuda Blast & Pelican Plunge slides.
- Height and behavior rules are posted at each attraction for your safety.
- Lifejackets are available on a first-come basis and must remain within the water resort.
- Rafts, floatation devices, snorkels, and toys are prohibited.
- NO glass or breakable items allowed.
- NO outside food or beverage.
- NO pets allowed.
- Please shower BEFORE & AFTER using chlorinated attractions.
- CoCo Key Water Resort is an aquatic environment - be prepared to get wet!Gator Gush & Shark SlamMaximum operational load: 1 person, 300 pounds. Single riders only. Guests must be 48 inches tall.Barracuda Blast & Pelican PlungeMaximum operational load: 2 persons, 400 pounds. Guests must be 48 inches tall.Parrot's PerchChildren under the age of 6 must be supervised by an adult. No running on or around the play structure.Parrot's Perch SlidesSlides taller than 8 feet (qty. 3): Guests must be 40 inches tall. Slide less than 8 feet (qty. 1): Guests must be 36 inches tall.Coconut Grove Adventure RiverChildren under 48 inches must be accompanied by an adult.Dip-In TheaterGuests over 48 inches tall must be accompanied by an adult.Dip-In Theater SlidesMaximum operational load: 1 person, 200 pounds. Single riders only. Guests must wait for the ride to be clear or for the lifeguard's signal. Guests must be under 48 inches tall.Coral Reef Cavern Activity PoolOnly 1 person allowed on each floatable at a time. Basketballs must stay in Coral Reef Cavern. No excessive splashing, spitting, boisterous or rough play allowed.Palm Grotto SpaWARNING: No Lifeguard On Duty!MUST be 16 years of age or older to enter the spa - No exceptions. Guests are encouraged to observe reasonable time limits (10-15 minutes) in the spa. No food or beverages or breakable objects allowed in spa area. Do not use while under the influence of anticoagulants, antihistamines, vasoconstrictors, stimulants, hypnotics, narcotics, tranquilizers, or alcohol. Individuals suffering from heart disease, diabetes, high/low blood pressure, and expectant mothers should not use the spa. Showers are recommended by all participants before and after use.
Are there changing areas and locker facilities available at CoCo Key Water Resort?
Mens and womens changing facilities are complete with showers and security lockers. Security lockers are available for a day rental fee of $5.00.
What age is a child required to have an adult chaperone?
Children 15 years or younger are required to have adult supervision. Teens 16 and older can enjoy CoCoKey unaccompanied by an adult. (Town of Middleton, MA)
Do children under the age of 2 years pay to enter the water resort?
Children 23 months or YOUNGER have complimentary access to the water resort. Those children 24 months or OLDER are required to purchase access to the water resort. Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee.
What is CoCo Key Water Resort's reservation and cancellation policy?
Individual reservations must be guaranteed to a major credit card to be considered confirmed. Reservations canceled within 72 hours of the arrival date are nonrefundable. For Water Park Group and Birthday Party Package reservations and cancellation policies, please call 978.777.2500.
What are check-in and check-out hours?
Check-in time is guaranteed any time after 4:00 p.m. Waterpark guests may use the waterpark and changing facilities beginning at 11:00 a.m. on their arrival day. Check-out time is 11:00 a.m. Strict compliance ensures arriving water resort guests timely access to clean accommodations. Departing water resort guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until 9:00 p.m. on the day of their departure. However, guests must vacate their room by 11:00 a.m. on their scheduled departure date at which time the key card will expire.
Is a traditional hot tub available?
Yes, we do have a spa inside the water resort that is open. You must at least 16 years of age or older to use.
Can guests bring their own outside food and drinks into CoCo Key Water Resort?
Because CoCo Key Water Resort is concerned about your safety, glass containers, coolers, ice chests as well as food and beverages of any kind are not permitted inside the park. For guest convenience a Pizza Hut Express, an A&W Snack Shop and the Wet Rooster Bar are located within the waterpark.
Can baby food be brought into the water resort?
Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles\containers to protect little feet!
Can CoCo Key Water Resort be reserved for parties without an overnight guest room?
CoCo Key Water Resort accepts reservations for birthday party packages without an overnight guest room on a space-available basis. Advanced reservations are required. Visit our Groups & Parties page for more information.
What are the Key Quest Arcade hours?
Monday - Thursday: 11am - 8pmFriday: 11am - 9pmSaturday: 9am - 9pmSunday: 9am - 8pmClick here to view the Key Quest Arcade page!
Is the water chlorinated?
All attractions in the water park are chlorinated and filtered. Attractions are tested frequently throughout the day by trained and certified staff to verify that water quality is at the guidelines determined by state and local agencies.
Weather Policy
Weather PolicyCoCo Key Water Resorts takes the safety of our guests very seriously. As a result we follow specific guidelines with regards to inclement weather. During periods of inclement weather some or all attractions may cease operation temporarily. This includes outdoor attractions as well as indoor attractions which are affected by lightning storms. In the event that some or all attractions are temporarily shut down for inclement weather, CoCo Key will make every effort to re open attractions as soon as conditions permit safe operation.
What preparations are needed to use the waterpark?
Showers are recommended by ALL water resort participants before and after use. This will aid in keeping the resort environment as safe and clean as possible.
Are there any health restrictions relative to the waterpark attractions?
It is recommended that any persons with pre-existing medical conditions, women who are pregnant or those with a sensitivity to chlorine not utilize the water attractions. Each individual and/or guardian is encouraged to evaluate the ability to participate
Do non-swimmers pay to enter CoCo Key?
All guests entering CoCo Key are required to purchase and wear a water resort wristband.
Are towels provided in the resort?
Towels are provided to each guest when they receive their wristband for the day. Used towels may be exchanged at Rusty's Dive Shop for clean towels. All resort towels must remain in the resort. CoCo Key encourages guests to bring their own towels and souvenir towels are also for sale in most retail locations within the resort.
Is there a dress code in the resort?
Inside the resort guests wishing to participate in swimming activities must be wearing a lined swim suit. Resort attire is appropriate when inside Coco Key. Outside of the resort, shirts, Shoes, and shorts are required. This includes all lobby areas, arcade, and hotel common areas.
