FAQs

What are check-in and check-out hours for the hotel?

Check-in time for your hotel room is 4:00 p.m. or later, though every effort will be made to honor early check-in requests. Water park guests may use the water park and changing facilities beginning at 12:00 p.m. on their arrival day. Check-out time from your hotel room is 11:00 a.m. Strict compliance ensures arriving water resort guests timely access to clean accommodations. Departing water resort guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until the water park closes on the day of their departure. However, guests must vacate their room by 11:00 a.m. on their scheduled departure date at which time the key card will expire. Lockers are available for rent within the water park area for visitors to use.

What are the hours for CoCo Key Water Resort?

NEW EXTENDED HOURS go into effect on Sunday June 30th 2008

Sunday-Thursday- 10:30a.m.-8:00p.m.
Friday-                 10:30a.m.-9:00p.m.
Saturday-             10:00a.m.-9:00p.m.

What is the cost for the CoCo Key Water Resort to a Clock Tower Resort guest?

Waterpark access is included with the purchase of a waterpark package room. Packages include CoCo Key Water Resort access for up to 4 people per room.

How long are the wristbands valid?

Daily color-coded wristbands will be issued at hotel check-in. Wrist bands entitle you to use of the water resort the day you check in, as well as until 3 p.m. the day you check out.

Can CoCo Key Indoor Water Resort be reserved for parties without an overnight guest room?

CoCo Key Water Resort accepts reservations for birthday parties and groups without an overnight guest room on a space available basis. Visit our groups and parties page for more information on birthday party packages or call our birthday party sales manager Jill Alsbury at #815.229.4573. Jill would be happy to help you plan a birthday party that will have the kids raving for years to come! Groups please contact Kristina Posey at #815.229.4575 for rates and availability.

Is CoCo Key Water Resort close to the Clock Tower Resort?

The waterpark is attached to the Clock Tower Resort on the ground level.

Is a traditional swimming pool available?

In addition to CoCo Key Water Resort, the Clock Tower Resort has a traditional recreational pool located inside the hotel. A fitness center is also available for those wishing to exercise during their visit.

Are towels provided or do guests bring their own?

Complimentary towels are provided inside the water resort.

Are day passes available for the use of CoCo Key Water Resort?

The waterpark is available to registered water resort overnight package guests of the Clock Tower Resort. Day passes will be available on a capacity availability basis. Click here to purchase CoCo Key day passes online! Check out our new Family Four Packs! They offer great savings!

Is there any place to get food and beverage at CoCo Key Water Resort?

Within CoCo Key Water Resort families can enjoy our Pizza Hut Express. Beverages and light snacks are also available at the Wet Rooster Bar. The Clock Tower Resort also offers the all new SunDial Restaurant, with a full menu of salads, entrées, and modern American favorites.

Can baby food be brought into the water resort?

Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles\containers to protect little feet!

What if my friend wants to come visit us at the CoCo Key Water Resort?

Only Clock Tower Resort water resort package guests have guaranteed admission into CoCo Key Water Resort. Additional guests will be on a first-come, first-served basis, according to the waterpark's capacity.

What if I have a club or group that wants to experience the CoCo Key resort?

CoCo Key Water Resort is the ultimate place for a group outing. Special packages and rates are available. Call our Group Sales Manager at 815.398.6000 to book your group outing today!

What happens if a wristband needs to be adjusted or is lost?

Guests with a wristband in need of an adjustment must have the Front Desk remove and replace the wristband for a $2.00 charge. Lost wristbands will be replaced with a full price fee.

Are there changing areas and locker facilities available at CoCo Key Water Resort?

There are men's, women's, and family changing/rest room areas available, complete with lockers as well as showers. Lockers are available for rent on a first-come, first-served basis.

What about water safety? Are there lifeguards?

We are vigilant about the safety and security of all guests. Ellis and Associates Licensed lifeguards staff CoCo Key Water Resort at all times during normal operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water resort. Please be sure non-swimmers or weak swimmers wear USCGA approved life vests. Complimentary life vests are available at CoCo Key as well on a first-come, first-served basis. The exercise pool within the Clock Tower Resort is not staffed with lifeguards and children in the exercise pool must be accompanied by an adult and no person may swim alone.

Are swimming goggles permitted?

Swimming goggles are permitted with the exception of on the slides and at the discretion of the lifeguards. Flotation devices of any kind are not permitted inside the waterpark other than those provided inside the waterpark.

Are there any health restrictions relative to the waterpark attractions?

It is recommended that persons with preexisting medical conditions and women who are pregnant not participate. Each individual is encouraged to evaluate his or her own ability to participate.

Is there an arcade or game room in the water resort?

CoCo Key Water Resort's Key Quest Arcade features over 55 state-of-the-art electronic games and a full-service ticket redemption center.

Are children that wear regular diapers permitted in the water resort?

Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee. Please use the changing facilities located in the rest rooms to change diapers.

What is CoCo Key Water Resort's reservation and cancellation policy?

Individual reservations must be guaranteed to a major credit card with the first night deposit placed on the card at the time of booking to be considered confirmed. Reservations canceled within 72 hours of the arrival date are nonrefundable. Reservations may be confirmed by check. However, checks can not be accepted for those reservations made within 8 days of an arrival date. For Water Park Group and Birthday Party Package reservations and cancellation policies, please call 815.398.6000.