FAQs

What are check-in and check-out hours for the hotel?

Check-in time for your hotel room is 4:00 PM. or later, though every effort will be made to honor early check-in requests. Water park guests may use the water park and changing facilities beginning at 12:00 PM. on their arrival day. Check-out time from your hotel room is 11:00 AM. Strict compliance ensures arriving water resort guests timely access to clean accommodations. Departing water resort guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until the water park closes on the day of their departure. However, guests must vacate their room by 11:00 AM. on their scheduled departure date at which time the key card will expire. Lockers are available for rent within the water park area for visitors to use.

What are the hours for CoCo Key Water Resort?

Note* our Calendar page has the daily times of operation listed. Hours vary depending on school calendars and holidays. We suggest that you always check our calendar page or call us at 815-398-6000 for accurate times and schedules.

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What is the cost for the CoCo Key Water Resort to a Clock Tower Resort guest?

Waterpark access is included with the purchase of a waterpark package room. Packages include CoCo Key Water Resort access for up to 4 people per room.

If you are staying at The Best Western ClockTower Resort without a water park package you may still purchase day passes to spend the day at the water park!

How long are the wristbands valid?

Daily color-coded wristbands will be issued at hotel check-in. Wrist bands entitle you to use of the water resort the day you check in, as well as until 3 p.m. the day you check out.

Are towels provided or do guests bring their own?

Guests are encouraged to bring their own towels.  Sometimes we even have a "towel contest" with small prizes so bring your favorite beach towel and show it off at CoCo Key!  

Can CoCo Key Indoor Water Resort be reserved for parties without an overnight guest room?

CoCo Key Water Resort accepts reservations for birthday parties and groups without an overnight guest room on a space available basis. Visit our groups and parties page for more information on birthday party packages or call our birthday party sales manager Jill Alsbury at 815-229-4573. Jill would be happy to help you plan a birthday party that will have the kids raving for years to come! Groups please contact Kristina Posey at 815-229-4575 for rates and availability.

Is CoCo Key Water Resort close to the Clock Tower Resort?

The waterpark is attached to the Best Western Clock Tower Resort on the ground level.

Is a traditional swimming pool available?

In addition to CoCo Key Water Resort, the Best Western Clock Tower Resort has a traditional recreational pool located inside the hotel. A fitness center is also available for those wishing to exercise during their visit.

Are day passes available for the use of CoCo Key Water Resort?

The waterpark is available to registered water resort overnight package guests of the Clock Tower Resort. Day passes will be available on a capacity availability basis. Click here to purchase CoCo Key day passes online! Check out our new Family Four Packs! They offer great savings!

Is there any place to get food and beverage at CoCo Key Water Resort?

Within CoCo Key Water Resort families can enjoy our Pizza Hut Express. Beverages and light snacks are also available at the Wet Rooster Bar. We have a wide variety of items from fruit and salads to delicious wraps and pizzas! The Clock Tower Resort also offers the all new SunDial Restaurant, with a full menu of salads, entrées, and modern American favorites.

Can baby food be brought into the water resort?

Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles\containers to protect little feet!

What if my friend wants to come visit us at the CoCo Key Water Resort?

Only Best Western Clock Tower Resort water resort package guests have guaranteed admission into CoCo Key Water Resort. Additional guests will be on a first-come, first-served basis, according to the waterpark's capacity.

What if I have a club or group that wants to experience the CoCo Key resort?

CoCo Key Water Resort is the ultimate place for a group outing. Special packages and rates are available. Call our Group Sales Manager at 815-398-6000 to book your group outing today!

What happens if a wristband needs to be adjusted or is lost?

Guests with a wristband in need of an adjustment must have the Front Desk remove and replace the wristband for a $2.00 charge. Lost wristbands will be replaced with a full price fee.

Are there changing areas and locker facilities available at CoCo Key Water Resort?

There are men's, women's, and family changing/rest room areas available, complete with lockers as well as showers. Lockers are available for rent on a first-come, first-served basis.

What about water safety? Are there lifeguards?

We are vigilant about the safety and security of all guests. Ellis and Associates Licensed lifeguards staff CoCo Key Water Resort at all times during normal operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water resort. Please be sure non-swimmers or weak swimmers wear USCGA approved life vests. Complimentary life vests are available at CoCo Key as well on a first-come, first-served basis. The exercise pool within the Clock Tower Resort is not staffed with lifeguards and children in the exercise pool must be accompanied by an adult and no person may swim alone.

Are there height restrictions for any of the activities in the water resort?

Yes just like any amusement attraction we also have safety standards that must followed. There is a 48" minimum height restriction on our largest body and tube slides.

Are there any health restrictions relative to the waterpark attractions?

It is recommended that persons with preexisting medical conditions and women who are pregnant not participate. Each individual is encouraged to evaluate his or her own ability to participate.

Are swimming goggles permitted?

Swimming goggles are permitted with the exception of on the slides and at the discretion of the lifeguards. Flotation devices of any kind are not permitted inside the waterpark other than those provided inside the waterpark.

Is there an arcade or game room in the water resort?

CoCo Key Water Resort's Key Quest Arcade features over 55 state-of-the-art electronic games and a full-service ticket redemption center. Check out our daily specials for arcade visitors!

Are children that wear regular diapers permitted in the water resort?

Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee. Please use the changing facilities located in the rest rooms to change diapers.

What is CoCo Key Water Resort's reservation and cancellation policy?

Individual reservations must be guaranteed to a major credit card with the first night deposit placed on the card at the time of booking to be considered confirmed. Reservations canceled within 72 hours of the arrival date are nonrefundable. Reservations may be confirmed by check. However, checks can not be accepted for those reservations made within 8 days of an arrival date. For Water Park Group and Birthday Party Package reservations and cancellation policies, please call 815.398.6000.

Weather Policy

CoCo Key Water Resort takes the safety of our guests very seriously.  As a result we follow specific guidelines with regards to inclement weather.  During periods of inclement weather some or all attractions may cease operation temporarily.  This includes outdoor attractions as well as indoor attractions which are affected by lightning storms.  In the event that some or all attractions are temporarily shut down for inclement weather, CoCo Key will make every effort to re open attractions as soon as conditions permit safe operation.

Are towels provided in the resort?

Towels are provided to each guest when they receive their wristband for the day.  Used towels may be exchanged at Rusty's Dive Shop for clean towels.  All resort towels must remain in the resort.  CoCo Key encourages guests to bring their own towels and souvenir towels are also for sale in most retail locations within the resort.

Is there a dress code in the resort?

Inside the resort guests wishing to participate in swimming activities must be wearing a lined swim suit.  Resort attire is appropriate when inside Coco Key.  Outside of the resort, shirts, Shoes, and shorts are required. This includes all lobby areas, arcade, and hotel common areas.

What is the cost of admission for children under 2 years old?

Children under two years old are admitted free with a paying adult.