FAQs

What are the hours for CoCo Key Indoor Water Resort?

Fall Hours Sun - Thu. 11:00am - 8:30pm Friday 11:00am - 9:00pm Saturday 10:00am - 9:00pm Hours are subject to change without notice. Please check the calendar page for updates and special events.

What is the cost for the CoCo Key Water Resort to a hotel guest?

Water park access is included with the purchase of a water park package room. A variety of packages include CoCo Key Water Resort access for up to 4 people per room and extra day passes may be purchased based on availability upon check-in.

How long are the wristbands valid?

Daily color-coded wristbands will be issued at hotel check-in. Wrist bands entitle hotel guests to use the water resort from park opening time the day you check in until park closing time the day you check out. Day Pass wristbands are valid based on operating hours for an individual day.

Can CoCo Key Water Resort be reserved for parties without an overnight guest room?

CoCo Key Water Resort accepts reservations for birthday party packages without an overnight guest room on a space-available basis. Visit our packages page for more information on birthday party packages.

Is CoCo Key Water Resort close to the hotel?

The water park is attached to the hotel at the ground level. A separate entrance to the hotel provides quick access to guest rooms without the need to enter the main lobby.

Are towels provided or do guests bring their own?

Complimentary towels are provided inside the water resort.

Are day passes available for the use of CoCo Key Water Resort?

The water park is available to registered water resort overnight package guests of hotel. Day passes will be available to the general public on a capacity availability basis. Reserve your day passes early online! Just click the link below and you'll be directed to CoCo Key Water Resort's day pass web site. Note: Purchasing your tickets online is the only way to guarantee access into the Water Resort if you are not on a Water Resort package. Click here to purchase CoCo Key day passes online.

Is there any place to get food and beverage at CoCo Key Indoor Water Resort?

Within CoCo Key Water Resort families can enjoy both our A&W Snack Shop and our Pizza Hut Express. Beverages and light snacks are also available at the Wet Rooster Bar. The Best Western Royal Plazaalso offers Applewoods Restuarant with a full menu of salads, entrées, and modern American favorites.

Can guests bring their own outside food and drinks into CoCo Key Water Resort?

Because CoCo Key Water Resort is concerned about your safety, glass containers, coolers, ice chests as well as food and beverages of any kind are not permitted inside the park. For guest convenience a Pizza Hut Express, an A&W Snack Shop and the Wet Rooster Bar are located within the water park.

Can baby food be brought into the water resort?

Baby bottles and commercial baby food are welcome. Please be sure to put them in plastic bottles/containers to protect little feet!

What if my friend wants to come visit us at the CoCo Key Water Resort?

Only hotel water resort package guests have guaranteed admission into CoCo Key Water Resort. Additional guests will be on a first-come, first-served basis, according to the water park’s capacity. Reserve your day passes early online by clicking the link below and you'll be directed to CoCo Key Water Resort's day pass web site. Note: Purchasing your tickets online is the only way to guarantee access into the Water Resort if you are not on a Water Resort package. Click here to purchase CoCo Key day passes online!

What if I have a club or group that wants to experience the CoCo Key resort?

CoCo Key Water Resort is the ultimate place for a group outing. Special packages and rates are available. Call our Group Sales Manager at 978.602.1902 to book your group outing today!

What happens if a wristband needs to be adjusted or is lost?

Guests with a wristband in need of an adjustment must have the Front Desk remove and replace the wristband for a $2.00 charge. Lost wristbands will be replaced with a full price fee.

Are there changing areas and locker facilities available at CoCo Key Water Resort?

There are men's, women's, and family changing/rest room areas available, complete with lockers as well as showers. Lockers are available for rent on a first-come, first-served basis.

What about water safety? Are there lifeguards?

We are vigilant about the safety and security of all guests. Licensed lifeguards staff CoCo Key Water Resort at all times during normal operating hours. Safety rules are posted at each pool and attraction. Nevertheless, we urge parents to teach their children about water safety prior to visiting the water resort. Please be sure non-swimmers or weak swimmers wear USCGA approved life vests. Complimentary life vests are available at CoCo Key as well on a first-come, first-served basis. The traditional outdoor swimming pool at the Best Western Royal Plaza is not staffed with lifeguards and children who visit the swimming pool must be accompanied by an adult.

Are there any height restrictions for children riding the slides? For the safety of all children, certain attractions do require

height requirements even when accompanied by an adult. Shark Slam, Barracuda Blast & Pelican Plunge have a minimum height requirement of 48 inches. Parrot's Perch slides have a minimum height requirement of 40 inches.

Are swimming goggles permitted?

Swimming goggles are permitted with the exception of on the slides and at the discretion of the lifeguards. Flotation devices of any kind are not permitted inside the water park other than those provided inside the water park.

Are there any health restrictions relative to the water park attractions?

It is recommended that persons with preexisting medical conditions and women who are pregnant not participate. Guests having an obvious communicable disease, skin eruption, open cut or sore, lesion, or eye, ear, nose or throat infection are not permitted in the water. Each individual is encouraged to evaluate his or her own ability to participate.

Is there an arcade or game room in the water resort?

CoCo Key Water Resort's Key Quest Arcade features over 30 state-of-the-art electronic games and a full-service ticket redemption center.

Are children that wear regular diapers permitted in the water resort?

Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee. Please use the changing facilities located in the rest rooms to change diapers.

What is CoCo Key Water Resort's reservation and cancellation policy?

Individual reservations must be guaranteed to a major credit card with the first night deposit placed on the card at the time of booking to be considered confirmed. Reservations canceled within 72 hours of the arrival date are nonrefundable. Reservations may be confirmed by check. However, checks cannot be accepted for reservations made within 8 days of an arrival date. For Group and Birthday Party Package reservations and cancellation policies, please call 978.342.7100.

How many people do your guest rooms accommodate?

The guest rooms at the Best Western Royal Plaza are able to accommodate 4 guests. Rollaway beds cannot be placed in rooms with two double beds for our guests safety.

What benefits will Marriott Rewards Members have with the Water Resort?

Like many of our sister resort properties, Marriott Rewards points may be used towards your room, but not for additional resort features – in this case, the water resort. Day passes would need to be purchased separately if you are redeeming points to stay.

What are check-in and check-out hours?

Check-in time is 3:00 p.m. or later, though every effort will be made to honor early check-in requests. Water park guests may use the water park and changing facilities beginning at 3:00 p.m. on their arrival day. Check-out time is 11:00 p.m. Strict compliance ensures arriving water resort guests timely access to clean accommodations. Departing water resort guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until 3:00 p.m. on the day of their departure. However, guests must vacate their room by 11:00 p.m. on their scheduled departure date at which time the key card will expire.

Are towels provided in the resort?

Towels are provided to each guest when they receive their wristband for the day.  Used towels may be exchanged at Rusty's Dive Shop for clean towels.  All resort towels must remain in the resort.  CoCo Key encourages guests to bring their own towels and souvenir towels are also for sale in most retail locations within the resort.

Is there a dress code in the resort?

Inside the resort guests wishing to participate in swimming activities must be wearing a lined swim suit.  Resort attire is appropriate when inside Coco Key.  Outside of the resort, shirts, Shoes, and shorts are required. This includes all lobby areas, arcade, and hotel common areas.