Sheraton Cincinnati North / Fairfield Inn & Suites
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What are the hours for CoCo Key Indoor Water Resort?
Monday thru Thursday 11:00am to 8:00pmFriday 11:00am to 9:00pmSaturday 10:00am to 9:00pmSunday 11:00am to 8:00pm
Are there changing areas and locker facilities available at CoCo Key Water Resort?
There are changing areas complete with lockers as well as showers. Lockers are available for rent on a first-come, first-served basis.
What age is a child required to have an adult chaperone?
Children 13 years or younger are required to have adult supervision. Teens 14 and older can enjoy CoCo Key unaccompanied by an adult.
If I did not book a water resort package, but I am staying at the Sheraton Cincinnati North Resort can I still experience CoCo Key?
Yes, contact our front desk to purchase water resort passes when you arrive.
What is the Fairfield Inn & Suites/Cincinnati North Sharonville?
The Fairfield Inn & Suites/Cincinnati North Sharonville is a newly renovated hotel located adjacent to CoCo Key Water Resort. It features great family suites with flat panel TVs. CoCo Key Water Resort is a short walk through the parking lot of the Fairfield Inn & Suites/Cincinnati North Sharonville. CoCo Key Water Resort Hotel packages are also available at the Fairfield Inn & Suites/Cincinnati North Sharonville.
Do children under the age of 2 years pay to enter the water resort?
Children 23 months or YOUNGER have complimentary access to the water resort. Those children 24 months or OLDER are required to purchase access to the water resort. Children who wear diapers are required to wear a swim diaper for health and safety reasons. Water-specific diapers are available in the water resort for a nominal fee.
What is CoCo Key Water Resort's reservation and cancellation policy?
Individual reservations must be guaranteed to a major credit card to be considered confirmed. Reservations canceled within 72 hours of the arrival date are nonrefundable. For Water Park Group and Birthday Party Package reservations and cancellation policies, please call 877.211.6311.
What are check-in and check-out hours?
Check-in time is guaranteed any time after 4:00 p.m. Waterpark guests may use the waterpark and changing facilities beginning at 11:00 a.m. on their arrival day. Check-out time is 11:00 a.m. Strict compliance ensures arriving water resort guests timely access to clean accommodations. Departing water resort guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until 9:00 p.m. on the day of their departure. However, guests must vacate their room by 11:00 a.m. on their scheduled departure date at which time the key card will expire.
Weather Policy
Weather PolicyCoCo Key Water Resorts takes the safety of our guests very seriously. As a result we follow specific guidelines with regards to inclement weather. During periods of inclement weather some or all attractions may cease operation temporarily. This includes outdoor attractions as well as indoor attractions which are affected by lightning storms. In the event that some or all attractions are temporarily shut down for inclement weather, CoCo Key will make every effort to re open attractions as soon as conditions permit safe operation.
Are towels provided in the resort?
Towels are provided to each guest when they receive their wristband for the day. Used towels may be exchanged at Rusty's Dive Shop for clean towels. All resort towels must remain in the resort. CoCo Key encourages guests to bring their own towels and souvenir towels are also for sale in most retail locations within the resort.
Is there a dress code in the resort?
Inside the resort guests wishing to participate in swimming activities must be wearing a lined swim suit. Resort attire is appropriate when inside Coco Key. Outside of the resort, shirts, Shoes, and shorts are required. This includes all lobby areas, arcade, and hotel common areas.
